100% Payment Protection for all Escape Customers
Every year we hear about travel companies going bust and people either losing all of their money or being stranded. In the Hen and Stag market at least one major booking agent has gone bust every year for the last 4 years. At Escape your money is 100% protected by an indemnity insurance provided by International Passenger Protection (IPP).
Don't be shy to ask a booking agent how your money will be protected. Some of them offer no protection, which is illegal and if they go bust you will lose your money. Others run client accounts where they are not supposed to touch your money until after you have travelled, however this is open to abuse and some agencies will try to reassure you with an ATOL licence, however these only offer financial protection for flight bookings.
IPP Explained
In accordance with "The Package Travel, Package Holidays and Package Tours Regulations1992" all passengers booking with Escape Ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Escape Ltd.
There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked that DO NOT include flights.
Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. - This insurance is only valid for passengers who book and pay directly with Escape Ltd. For further information please go to www.ipplondon.co.uk
This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates.
CLAIMS PROCEDURE:
Download Claims Form from www.ipplondon.co.uk
Any occurrence which may give rise to a claim should be advised within 14 days to:
International Passenger Protection Limited
Claims Office
IPP House
22-26 Station Road
West Wickham
Kent BR4 0PR
United Kingdom
Telephone: +44 (0)20 8776 3752
Fax: +44 (0)20 8776 3751
In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements.
CLAIM FORMS MUST BE SUBMITTED WITHIN SIX MONTHS OF DATE OF INSOLVENCY
WE CANNOT CONSIDER OR PAY CLAIMS RECEIVED AFTER THIS DATE
Things were good, coasteering was excellent and would fully recommend it. Hotel was basic, but you get what you pay for...but for a stag do it was fine. Curry was excellent and staff really helpful. We did not go to the clubs we had paid entry for, stayed in the bars. Torquay was very nice, people very friendly and bars very accepting of us...The service from you guys was great..You were very accommodating and helpful in the run up the stag do. So thanks for that.
by A Leggett (June 2012)